Privacy Policy

---

Privacy Policy

1. Introduction

(“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you engage with our services, visit our website, or interact with us in any other way.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing details, and business contact information.
• Technical Information: IP addresses, device identifiers, system logs, and other diagnostic data when providing IT support.
• Service Information: Data necessary to configure, manage, or troubleshoot IT systems, including user accounts, system settings, and licensing information.
• Client Data: Files, documents, and configurations that we access or migrate as part of contracted IT services.

3. How We Use Information

We use collected information for:

• Delivering IT services and fulfilling contractual obligations.
• Configuring, managing, and securing client systems.
• Providing technical support, training, and consulting.
• Managing billing, payments, and account records.
• Ensuring compliance with regulatory requirements (e.g., HIPAA).
• Improving service delivery and customer experience.

4. Sharing of Information

We do not sell or rent personal information. We may share information only in these limited cases:

• Service Providers: Trusted vendors or subcontractors assisting in delivering services (bound by confidentiality agreements).
• Legal Requirements: To comply with laws, regulations, or valid legal processes.
• Business Transfers: In connection with a merger, acquisition, or transfer of business assets.

5. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect personal and client data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain personal and client data only for as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data.
• Request correction or deletion of your data.
• Restrict or object to certain processing activities.
• Withdraw consent at any time (where applicable).

Requests can be submitted to: privacy@kortechsolutions.net

8. Third-Party Services

Our services may integrate with third-party platforms (e.g., Microsoft 365, Unifi, Zoom). Use of these platforms is subject to their respective privacy policies.

9. Remote Access

When providing IT support, we may use remote access tools (e.g., TeamViewer). Remote sessions are conducted with your authorization, logged, and terminated once services are complete.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@kortechsolutions.net
Phone: +18586054588
Address: 6755 Mira Mesa Blvd. STE 123-262, San Diego, CA 92121